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not able to log in to bitbucket

Edited

I try to log-in using <email_removed> but keep getting same error status display.

tried suing different browser, chrome and edge. same result.

tried clearing browser cache. issue still there.  

 

screenshot.jpg

2 answers

1 accepted

0 votes
Answer accepted

Hello,

Your Bitbucket Cloud account was in an inactive state, which is the reason for the error you were seeing.

I went ahead and reactivated it, so you should be able to log in now, please feel free to let me know if you are able to.

Just a heads up, I removed your email from your post to protect your privacy.

Kind regards,
Theodora

seems alright now. Thank you so much Theodora.

Like Theodora Boudale likes this

Can you try logging in using an incognito browser or if you are on chrome use edge and see if the issue persists?

I did try both chrome and edge. same result.

tried clearing browser cache. issue still there. 

Sounds like your account may have been deactivated.  Try opening a ticket with customer support and see if they can re-activate it.  Atlassian Support

Ref: Solved: Can't log in to my bitbucket account (atlassian.com)

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