bitbucket.org: "We couldn't log you in"

[Yann Droneaud]

I'm trying to connect to bitbucket.org with an old account. It keeps failling.

We couldn’t log you in

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.

I've followed the suggestion in https://confluence.atlassian.com/bbkb/we-couldn-t-log-you-in-error-message-1236932685.html 

I've tested two different Firefox versions, and one Chromium version, with, without extensions.

Please note, I've tried to contact support regarding the issue, but wasn't able to raise a ticket, as it asked me for a URL, and using https://bitbucket.org/workspace-id is getting stuck (spinning, spinning again)

<screenshot removed for privacy>

I've already posted the same message as https://community.atlassian.com/t5/Bitbucket-questions/Re-Re-I-could-not-login/qaq-p/2870170/comment-id/109387#M109387

[Theodora Boudale]

Hi Yann and welcome to the community!

Your Bitbucket Cloud account was in a dormant state, which is the reason for the error you saw.

I reactivated your account. Can you please try logging in when you have some time and let me know if it works?

Just a heads up, I removed the workspace ID and the screenshot showing the workspace ID to protect your privacy.

It's best to create a new question when you need assistance (like you did with this post) instead of posting on other users' older questions, as replies to older posts may be missed.

Kind regards,
Theodora