Sorry about the trouble.
We've had an issue previously with incoming build results in rapid succession which confuse the auto-merge process. Please have a look through this ticket and see if that matches your problem. Basically an incoming build result can trigger an auto-merge (if criteria are satisfied) - another incoming build result within a few ms would create a race condition as it finds the PR not yet merged.
If you can't resolve the problem please do the following:
Turn on workzone logging with
curl -u admin -v -X PUT -d "" -H "Content-Type: application/json" http://bb-host:7990/rest/api/latest/logs/logger/com.izymes.workzone/info
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