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Why can't I add bitbucket to my organisation's products

Dan Carroll
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 15, 2023

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1 answer

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Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 16, 2023

Hi Dan and welcome to the community!

I would like to ask for some additional info so we can better help you:

  • Are you using Bitbucket Cloud or Bitbucket Server/Data Center? I see no Bitbucket Cloud account in our system associated with your email.
  • I assume you are trying to add Bitbucket from your organization page in https://admin.atlassian.com/, is that correct?
  • If so, could you please provide the exact steps you follow after selecting your organization (what menus and options you select), until you get this error page?

Kind regards,
Theodora

Dan Carroll
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 18, 2023

Hiya Theodora...

Yes I was trying to add it to the org page.

  1. Log in as the org admin
  2. Click on products.
  3. Click on org.   It takes me to a 'Discover new products' page.
  4. Find bitbucket at the bottom and select 'Try it now'

Then I receive the error shown above...

Thanks for any help you can provide...

Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 22, 2023

Hi Dan,

Thank you for the info.

Bitbucket cannot be added from that page to an organization, as the billing and management for the product are handled separately in https://bitbucket.org/ instead.

You can create a new Bitbucket Cloud account and workspace via https://bitbucket.org/ (select the Get it free link). However, you will not be able to add it to your organization's products or manage the billing from the organisation's billing. If you create a Bitbucket Cloud workspace, you will be able to manage its settings from https://bitbucket.org/workspace-id/workspace/settings, where workspace-id is the id you select for your workspace.

Please feel free to let me know how this goes and if you need further assistance.

Kind regards,
Theodora

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