Why can't I add bitbucket to my organisation's products

[Dan Carroll]

[Theodora Boudale]

Hi Dan and welcome to the community!

I would like to ask for some additional info so we can better help you:

• Are you using Bitbucket Cloud or Bitbucket Server/Data Center? I see no Bitbucket Cloud account in our system associated with your email.
• I assume you are trying to add Bitbucket from your organization page in https://admin.atlassian.com/, is that correct?
• If so, could you please provide the exact steps you follow after selecting your organization (what menus and options you select), until you get this error page?

Kind regards,
Theodora

[Dan Carroll]

Hiya Theodora...

Yes I was trying to add it to the org page.

1. Log in as the org admin
2. Click on products.
3. Click on org.   It takes me to a 'Discover new products' page.
4. Find bitbucket at the bottom and select 'Try it now'

Then I receive the error shown above...

Thanks for any help you can provide...

[Theodora Boudale]

Hi Dan,

Thank you for the info.

Bitbucket cannot be added from that page to an organization, as the billing and management for the product are handled separately in https://bitbucket.org/ instead.

You can create a new Bitbucket Cloud account and workspace via https://bitbucket.org/ (select the Get it free link). However, you will not be able to add it to your organization's products or manage the billing from the organisation's billing. If you create a Bitbucket Cloud workspace, you will be able to manage its settings from https://bitbucket.org/workspace-id/workspace/settings, where workspace-id is the id you select for your workspace.

Please feel free to let me know how this goes and if you need further assistance.

Kind regards,
Theodora