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Why can't I add a particular user to a group in my team

We have a team with several groups.  I have a team member who is in one group, the one which I originally invited him to.  When I try to add him to any other group, the search is coming back empty.  


We are on the premium plan, with 37 users.  Any other user I try this with is working no problem, there just seems to be an issue searching for this one user.  

If I go to the team Members list, the user is showing up there, and if I search for the user from that Members page the user is showing up.

What could be the issue with this particular user?

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