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We couldn’t log you in

aparra
aparra February 6, 2024

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No matter what browser or PC I try to log in with, this same error persists. I can log in fine to atlassian.com and I can use this same account to post this question, but I can't log in to Bitbucket.

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Ben
Ben
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 6, 2024

Hi again,

Usually this message appears when your account is deactivated due to inactivity - but I can see that the user account tied to this particular email address is active. Are you able to clear your browser cache completely before attempting to login? I would also suggest disabling all add-ons in case something is interfering with the HTTP request.

Cheers!

- Ben (Bitbucket Cloud Support)

 

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Bitbucket
Bitbucket
DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

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