Verification emails not received

[udhayakumar sadagopan]

Hello,

I'm not receiving verification email when I tried two-step verification, could you please kindly take a look.

Thanks

Udhay

[Patrik S · Accepted solution]

Hello @udhayakumar sadagopan ,

As correctly stated by @Nikola Perisic, your email was in an internal suppression list because Atlassian received the following error from your email provider : 

554 5.7.1 [internal] recipient address was suppressed due to customer policy

I went ahead and removed your email from the suppression list, so you should be good at receiving new emails now.

Could you please check again and let us know if you are receiving it now? 

Patrik S

[udhayakumar sadagopan]

Thanks its working now!

[Nikola Perisic · Accepted solution]

Welcome to the community @udhayakumar sadagopan !

This is because your email address was put on suppression list on the Atlassian side. This is most likely to prevent spam.

In order to resolve this issue, raise a support ticket and ask Atlassian to remove your address from the suppression list.

You can raise it here: https://support.atlassian.com/contact/#/

[Hassen Hammeche]

Hello,

I have the same issue I never received the verification email 

Can you help me?

[Theodora Boudale]

Hi Hassen,

Your email address was in our suppression list, so I removed it. Please follow the process of setting up 2FA one more time so that a new email gets sent.

If you need further assistance, please create a new question in community via https://community.atlassian.com/t5/forums/postpage/board-id/bitbucket-questions, instead of replying to other users' questions. A question may become convoluted if we try to address multiple users' issues in it, and notifications are also sent to the original poster and any other subscribers for every single reply (that may not be relevant to them).

Kind regards,
Theodora