Upgrade plan "Unable to continue"

[Caroline]

HI,

When trying to subscribe to a plan I get the message below:

When clicking the "contact support" I get "support.atlassian.com refused to connect". 

How can I upgrade a plan?

Thank you!

[Syahrul]

G'day, @Caroline 

Welcome to the community!

Have you tried using a different web browser and incognito windows? This is to eliminate any potential issue with the browser configuration or third-party add-on that might prevent the payment from going through.

Let me know how it goes.

Regards,
Syahrul