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Upgrade plan "Unable to continue"

Caroline
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 19, 2024

HI,

When trying to subscribe to a plan I get the message below:

Screenshot 2024-08-19 at 11.44.05.png

When clicking the "contact support" I get "support.atlassian.com refused to connect". 

How can I upgrade a plan?

Thank you!

1 answer

0 votes
Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 20, 2024

G'day, @Caroline 

Welcome to the community!

Have you tried using a different web browser and incognito windows? This is to eliminate any potential issue with the browser configuration or third-party add-on that might prevent the payment from going through.

Let me know how it goes.

Regards,
Syahrul

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