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Unable to login Bitbucket - We couldn’t log you in

Soo-Hyun Kim
Soo-Hyun Kim
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April 28, 2024

i am getting following error when login to bit bucket account.

 

"You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again."

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Mark C
Mark C
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 30, 2024

Hi @Soo-Hyun Kim

Welcome to the community.

I've checked your Bitbucket Cloud account and it seems marked as a "Dormant" account due to not logging in to Bitbucket.org for a long period of time.

I went ahead and reactivated it. You should be able to log in now.

If you're having issues logging in, please kindly reset your password using this link. - https://id.atlassian.com/login/resetpassword

Regards,
Mark C

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