URGENT: Gitlab Cloud APP authentication broken

[RileyTestersonNov27]

Currently we have an bitbucket cloud app where the user installs the app on their workspace. Following the documentation here 

https://developer.atlassian.com/cloud/bitbucket/understanding-jwt-for-apps/#claims

Does not work. We have found a workaround where we can post using the shared secret provided in the web hook however now the comments we post are authored by the workspace. This causes a terrible user experience for our customers.

Any help here would be greatly appreciated.

Riley

[Patrik S]

Hey @RileyTestersonNov27 ,

and welcome to the Community!

As this is more of an app development question, I would suggest reaching out to our community dedicated to developers: 

• https://community.developer.atlassian.com/

as they will have more expertise on this topic :)

Thank you, @RileyTestersonNov27 !

Patrik S

[RileyTestersonNov27]

Thanks for the reply @Patrik S , since this is an official bug with the api seemingly, is there someone I could speak with or have someone look into this ? 

[Patrik S]

Hello @RileyTestersonNov27 ,

Our engineering staff also participates to help with development-related inquiries in the Developer community , and you also have the option to open a ticket with our Developer and Marketplace Support team using the following link:

• Ecosystem support request 

Thank you, @RileyTestersonNov27 !

Patrik S