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Stuck on Pick / Create a username for Bitbucket Cloud

Related: https://community.atlassian.com/t5/Bitbucket-questions/Stuck-on-quot-Almost-done-Create-a-username-for-Bitbucket-Cloud/qaq-p/1561484

My account is new, I can't get past the create a username screen. No matter what I enter in the username field, I'm getting "username already exists" when I click on Continue.

Signed out of Atlassian, deleted cache in both Edge and Chrome, signed in normally, signed in via Google account, to no avail.

1 answer

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Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Sep 15, 2022

Hey @Carlos Alfonso Lobato Wong 

G'day.

The issue you link to is a different issue from what you are experiencing. 

You cannot proceed with the registration because the username you wish to use has already been used.

Currently, Bitbucket username is first come, first served, so if it's already been used, you'll have to use another username as it has been taken.

I hope this helps.

Cheers,
Syahrul

Well the matter is it won't take any name so it looks like there may be something else going on

Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Sep 19, 2022

Hey @Carlos Alfonso Lobato Wong 

Thanks for the update.

Interestingly, I have no issue creating a Bitbucket account on my end with a random username, so I wonder if the username you tried so far has been used internally.

Could you try adding some number at the back of your username for example, "syahrul404" to see if that works? You can always change your username afterward once you create your Bitbucket account, so don't worry about it.

Cheers,
Syahrul

It worked. Thanks, I'll try to change username now.  

Like Syahrul likes this

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