Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Stuck on Pick / Create a username for Bitbucket Cloud


My account is new, I can't get past the create a username screen. No matter what I enter in the username field, I'm getting "username already exists" when I click on Continue.

Signed out of Atlassian, deleted cache in both Edge and Chrome, signed in normally, signed in via Google account, to no avail.

1 answer

1 accepted

0 votes
Answer accepted
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Sep 15, 2022

Hey @Carlos Alfonso Lobato Wong 


The issue you link to is a different issue from what you are experiencing. 

You cannot proceed with the registration because the username you wish to use has already been used.

Currently, Bitbucket username is first come, first served, so if it's already been used, you'll have to use another username as it has been taken.

I hope this helps.


Well the matter is it won't take any name so it looks like there may be something else going on

Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Sep 19, 2022

Hey @Carlos Alfonso Lobato Wong 

Thanks for the update.

Interestingly, I have no issue creating a Bitbucket account on my end with a random username, so I wonder if the username you tried so far has been used internally.

Could you try adding some number at the back of your username for example, "syahrul404" to see if that works? You can always change your username afterward once you create your Bitbucket account, so don't worry about it.


It worked. Thanks, I'll try to change username now.  

Like Syahrul likes this

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events