Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Stuck on Pick / Create a username for Bitbucket Cloud


My account is new, I can't get past the create a username screen. No matter what I enter in the username field, I'm getting "username already exists" when I click on Continue.

Signed out of Atlassian, deleted cache in both Edge and Chrome, signed in normally, signed in via Google account, to no avail.

1 answer

1 accepted

0 votes
Answer accepted
Syahrul Atlassian Team Sep 15, 2022

Hey @Carlos Alfonso Lobato Wong 


The issue you link to is a different issue from what you are experiencing. 

You cannot proceed with the registration because the username you wish to use has already been used.

Currently, Bitbucket username is first come, first served, so if it's already been used, you'll have to use another username as it has been taken.

I hope this helps.


Well the matter is it won't take any name so it looks like there may be something else going on

Syahrul Atlassian Team Sep 19, 2022

Hey @Carlos Alfonso Lobato Wong 

Thanks for the update.

Interestingly, I have no issue creating a Bitbucket account on my end with a random username, so I wonder if the username you tried so far has been used internally.

Could you try adding some number at the back of your username for example, "syahrul404" to see if that works? You can always change your username afterward once you create your Bitbucket account, so don't worry about it.


It worked. Thanks, I'll try to change username now.  

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Bitbucket

Git push size limits are coming to Bitbucket Cloud starting April 4th, 2022

Beginning on April 4th, we will be implementing push limits. This means that your push cannot be completed if it is over 3.5 GB. If you do attempt to complete a push that is over 3.5 GB, it will fail...

3,462 views 3 10
Read article

Atlassian Community Events