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Stuck in " We Couldn't log you in "

talhakhalid92
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February 18, 2024

I'm trying to get to my account , but i can't login to my account  
There is no mail in spam or any thing
Any Guide?

2 answers

2 votes
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 21, 2024

Hi @talhakhalid92 and welcome to the community!

Your Bitbucket Cloud account was deactivated because it was mistakenly marked as spam by our spam filters. Our apologies for the inconvenience caused by this.

I went ahead and reactivated it, could you please check if you can log in when you have some time?

Kind regards,
Theodora

1 vote
Perisic Nikola
Rising Star
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February 19, 2024

Welcome to the community @talhakhalid92 !

Were you able to login in the mean time? Reason that you were not (are not) able to login is because your account wasn't being active for some time.

Here is the reference with the same issue: https://community.atlassian.com/t5/Bitbucket-questions/Stuck-in-quot-We-couldn-t-log-you-in-quot/qaq-p/2417702

I will tag Atlassian for higher visibility, if you need to access your account right away, raise a support ticket for Atlassian to reactivate your account.

 

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