Stash Windows Service startup fails - Error validating Perl: process timed out

I have just complited deployment of Stash and it worked well on the server in Service mode. Now I've made some changes and after restarting the server I can't get Stash to run - I always get redirected to http://localhost/unavailable page with message:

Error validating Perl: 'An error occurred while executing an external process: process timed out'

When I use start-stash.bat to start the server everything runs - eventually - I do need to wait about 40 seconds for startup to complete. The longest wait is when Starting Servlet Engine: Apache Tomcat/7.0.40 executes - it takes about 95% of the time.

I understand it may be the server problem (it's not top of the line) - but can I somehow tell service - do not timeout, just wait on server to complete initalization?

1 answer

Hi nikobel,

I would suggest attempting to solve the underlying problem rather than removing a symptom. I am wondering if there is a difference in the environment running locally vs. running a service. We have seen issues where running as an admin user on Windows can cause slow downs.

That being said there is a property for changing the process time out.

Regards,

Tom.

Hi nikobel,

In addition to Thomas' answer, you can disable the Perl check as well:

https://confluence.atlassian.com/display/STASHKB/Stash+Upgrade+Fails+with+%27Permission+Denied%27+Error

Please keep in mind that there's a (very small) chance that Perl is actually misconfigured. My advice is if you do disable the check then you should validate that branch permissions continue to function (once will be fine). We're looking into making this validation more robust in future.

If you have any more problems don't hesitate to raise a support ticket.

Cheers,

Charles

Thanks for your suggestions - however the problem here is just STARTING the service. If service starts - everything runs as expected. As I said, the server is not the fastest one, but still I presume it shouldn't take 40+ seconds to execute that startup of Tomcat/Catalina.

I've now switched from running the service as LocalSystem to user specially created to run the service - and Stash now starts normally (and quite faster actually). So, I guess it's some issue with running it with Administrative privilages. Guess, I shoud've listen to documentation and did this in the first place (rather than installing hotfix for solving issues with push)

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Jun 12, 2018 in Bitbucket

Do you use any Atlassian products for your personal projects?

After spinning my wheels trying to get organized enough to write a book for National Novel Writing Month (NaNoWriMo) I took my affinity for Atlassian products from my work life and decided to tr...

166 views 20 8
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you