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pmsplus
pmsplus
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September 8, 2018

I am a user from China. 

Why my account still blocked after I have updated my credit card information.

And I haven't received any notification about bill information.

How long could this payment process finished ? 

Can anyone give me some suggestion, ? 

So approicated!

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Gabriele Franck
Gabriele Franck
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 10, 2018

Hi @pmsplus

Did you receive any error message, something like 'Invalid state', when adding the billing details?

If so our billing system does not recognize the full names of the states.
This is currently an enhancement request and, the only workaround that we have for this situation, currently, is specify the abbreviation for the State name.
See reference: https://bitbucket.org/site/master/issues/13856/trying-to-add-a-state-for-some-countries

 

Could you please try using the abbreviation for your State name, and let me know how it goes?

 

Gabi

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