Someone has already registered this as an account SSH key. No account has this SSH key attached.

I've seen this question on here quite a few times but my situation may be unique.

I am currently using Acquia Cloud Site Factory and have just started having trouble connecting my theme repos to their respective sites.

Acquia provides me a unique public ssh key for the sites but when I try and add that specific key to it's theme repo I get "Someone has already registered this as an account SSH key." Problem is, this key is not registered to anyone on the team.

I did have to remove a couple of users from our team, which might be what caused it. But if I removed them from our account how could that key still be registered or valid? There are no keys registered on any of our theme repos or teams. I'm unsure how to re add that key.

Any help would be awesome, as I can't update my sites.

1 answer

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Hi Daniel! Can you run this command from your terminal and check the output? This will attempt to create a connection to Bitbucket for Git and tell you which username is using:

ssh -Tv

However, if the username it returns was deleted, my assumption is that the SSH key should be available for use. If that's the case, let us know the username that shows up so we can have a look.



Hi Ana,

Thanks for the reply. When I run the command, I get "Permission Denied (publickey)" along with a entire string other code. I can send you my code but don't want to post it on here for security reasons.

Hi @Daniel Deering, sorry for the delay. I've created a ticket for you in our support system, you'll receive an email notification shortly. Please make sure to provide the error you get and a screenshot, so we can continue helping you there :)



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