Someone has already registered this as an account SSH key. No account has this SSH key attached.

I've seen this question on here quite a few times but my situation may be unique.

I am currently using Acquia Cloud Site Factory and have just started having trouble connecting my theme repos to their respective sites.

Acquia provides me a unique public ssh key for the sites but when I try and add that specific key to it's theme repo I get "Someone has already registered this as an account SSH key." Problem is, this key is not registered to anyone on the team.

I did have to remove a couple of users from our team, which might be what caused it. But if I removed them from our account how could that key still be registered or valid? There are no keys registered on any of our theme repos or teams. I'm unsure how to re add that key.

Any help would be awesome, as I can't update my sites.

1 answer

0 votes

Hi Daniel! Can you run this command from your terminal and check the output? This will attempt to create a connection to Bitbucket for Git and tell you which username is using:

ssh -Tv git@bitbucket.org

However, if the username it returns was deleted, my assumption is that the SSH key should be available for use. If that's the case, let us know the username that shows up so we can have a look.

Regards,

Ana

Hi Ana,

Thanks for the reply. When I run the command, I get "Permission Denied (publickey)" along with a entire string other code. I can send you my code but don't want to post it on here for security reasons.

Hi @Daniel Deering, sorry for the delay. I've created a ticket for you in our support system, you'll receive an email notification shortly. Please make sure to provide the error you get and a screenshot, so we can continue helping you there :)

Cheers,

Ana

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 06, 2018 in Bitbucket

Upgrade Best Practices

Hello! My name is Mark Askew and I am a Premier Support Engineer for products Bitbucket Server/Data Center, Fisheye & Crucible. Today, I want to bring the discussion that Jennifer, Matt, and ...

421 views 5 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you