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Not receiving forgot code recovery email.

LouisFvanWyk April 2, 2024

Trying to recover my account but unfortunately I lost my recovery codes. Click on the forgot code link and I send the recovery email but I do not get the email at all.

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Perisic Nikola
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April 2, 2024

Hello @LouisFvanWyk 

This is because your email was added to the suppression list by the Atlassian. 

Reference is here: https://community.atlassian.com/t5/Bitbucket-questions/Not-receiving-recovery-link-for-bitbucket-account/qaq-p/2634503

You need to raise a request for Atlassian and ask them to remove you from the suppression list. 

LouisFvanWyk April 2, 2024

Hi @Perisic Nikola

Thank you for the speedy response.

Out of interest, how do you know that my email address is on the suppression list?

Can you point me to where I should raise this request?

Regards,
Louis

Perisic Nikola
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
April 2, 2024

Hello Louis,

I know because there were a lot requests before regarding the issue that you are having, where other people had the same issue. 

And of course, you can raise your request here: https://support.atlassian.com/contact/#/

Make sure that you select the category of Technical issues.

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