Not receiving email to complete 2FA for bitbucket

[Mohan Kumar M G]

Not receiving email post adding 2FA for bitbucket. Have retried again multiple times, but no luck. But other emails from Atlassian are coming through fine.

The email is not in my spam folder too.

[Theodora Boudale]

Hi @Mohan Kumar M G and welcome to the community!

The emails we sent to your email address were dropped because we received a hard bounce response from your mail server. The email address is then placed in a suppression list, as a hard bounce response indicates permanent failure.

I went ahead and removed your email address from our suppression list. If your email account is now operational and you can receive other emails, please follow the process to setup 2FA one more time so that a new email gets sent. A new email needs to be sent, as the previous ones were dropped.

Please feel free to let me know how it goes and if you need further assistance.

Kind regards,
Theodora

[Mohan Kumar M G]

@Theodora Boudale Thanks a ton. Able to sign up for 2FA now. 

[Theodora Boudale]

That's good to hear, thank you for the update. Please feel free to reach out if you ever need anything else!