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Not receiving email to complete 2FA for bitbucket

Mohan Kumar M G
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 6, 2024

Not receiving email post adding 2FA for bitbucket. Have retried again multiple times, but no luck. But other emails from Atlassian are coming through fine.

The email is not in my spam folder too.

 

Screenshot from 2024-06-06 19-48-32.png

1 answer

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Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 7, 2024

Hi @Mohan Kumar M G and welcome to the community!

The emails we sent to your email address were dropped because we received a hard bounce response from your mail server. The email address is then placed in a suppression list, as a hard bounce response indicates permanent failure.

I went ahead and removed your email address from our suppression list. If your email account is now operational and you can receive other emails, please follow the process to setup 2FA one more time so that a new email gets sent. A new email needs to be sent, as the previous ones were dropped.

Please feel free to let me know how it goes and if you need further assistance.

Kind regards,
Theodora

Mohan Kumar M G
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 9, 2024

@Theodora Boudale Thanks a ton. Able to sign up for 2FA now. 

Like Theodora Boudale likes this
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 10, 2024

That's good to hear, thank you for the update. Please feel free to reach out if you ever need anything else!

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