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Not receiving email to complete 2FA for BitBucket

Andrey Vorobyov
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June 13, 2023

I'm trying to setup 2FA on my bitbucket account, however I'm not receiving the confirmation email after scanning the QR code and successfully submitting the authentication code, please assist!

1 answer

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Patrik S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 14, 2023

Hello @Andrey Vorobyov and welcome to the Community!

I checked internally for the email address you used to post this question, and it's not in any of our suppression lists, meaning that there's no blocking for that email from Atlassian side. Also, I confirmed from the logs that recent Bitbucket emails were successfully delivered.

In this case, as sometime the email might be wrongly classified as Spam, I would suggest double-checking the Spam/Junk folder for the 2FA verification email. The email sender should be notifications-noreply@bitbucket.org with the title "[Bitbucket] Finish enabling two-step verification"

Thank you, @Andrey Vorobyov !

Patrik S

Andrey Vorobyov
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 26, 2023

Does not work. Neither old address nor new one - andrey.bitbucket@corsound.ai

Nothing in spam

Need help.

Patrik S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 27, 2023

Hey @Andrey Vorobyov ,

Checking internally I see your bitbucket account is already with 2FA enabled, so I assume you were able to get the verification email. Let us know in case you have any questions.

Thank you, @Andrey Vorobyov !

Patrik S

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