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Not receiving email to complete 2FA email verification process for Bitbucket

Ruben Felgenhauer
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February 14, 2024

I'm not receiving the necessary email to activate 2FA, even after multiple days. I can confirm that I have searched in all directories of my mailbox, that I can receive emails from other parties, and that I have received emails from Bitbucket before.

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1 vote
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 14, 2024

Hi @Ruben Felgenhauer 

I found there was a suppression on your account.  There was a bounced message when trying to reach your mail server of:

550 5.4.1 Recipient address rejected: Access denied. AS(201806281) [BE0DEU01FT025.eop-deu01.prod.protection.outlook.com 2024-02-09T07:21:57.590Z 08DC293A6EDE1A87]

While I have cleared the suppression, i would recommend walking through our steps in Unblocking Office365 emails for Atlassian Cloud - Atlassian Community as this explains some settings within Office/outlook that you could setup to help prevent this happening again in the future.

Andy

Ruben Felgenhauer
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 16, 2024

Hi @Andy Heinzer 

Thanks for your help. Setting up 2FA worked now. I forwarded the link to my sysadmin who has made a few adjustments in the Microsoft Exchange settings (although they seem to have changed a bit since the article was published).

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