Not receiving email to complete 2FA email verification process for Bitbucket

Ruben Felgenhauer
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February 14, 2024

I'm not receiving the necessary email to activate 2FA, even after multiple days. I can confirm that I have searched in all directories of my mailbox, that I can receive emails from other parties, and that I have received emails from Bitbucket before.

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Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 14, 2024

Hi @Ruben Felgenhauer 

I found there was a suppression on your account.  There was a bounced message when trying to reach your mail server of:

550 5.4.1 Recipient address rejected: Access denied. AS(201806281) [BE0DEU01FT025.eop-deu01.prod.protection.outlook.com 2024-02-09T07:21:57.590Z 08DC293A6EDE1A87]

While I have cleared the suppression, i would recommend walking through our steps in Unblocking Office365 emails for Atlassian Cloud - Atlassian Community as this explains some settings within Office/outlook that you could setup to help prevent this happening again in the future.

Andy

Ruben Felgenhauer
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February 16, 2024

Hi @Andy Heinzer 

Thanks for your help. Setting up 2FA worked now. I forwarded the link to my sysadmin who has made a few adjustments in the Microsoft Exchange settings (although they seem to have changed a bit since the article was published).

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