Not receiving email for two-step verification for Bitbucket

[Eva Habeeb Allah]

Hello, 

I am trying to enable two-step verification, and i am not receiving the email to complete it 

[Theodora Boudale]

Hi @Eva Habeeb Allah and welcome to the community!

Emails sent from Atlassian to your email address were dropped because we received a hard bounce response from your mail server with the message

554 5.7.1 [internal] recipient address was suppressed due to customer policy

Possible reasons for this error are the following:

• The address was invalid (address does not exist)
• The user clicked the list-unsubscribe header
• The user clicked one of our emails and flagged it as SPAM

I went ahead and removed your email address from our suppression list.

Please ensure that your email account is active and that you can receive emails from others. You can then try to set up 2FA again. You'll need to follow the process again so that we send a new email, as the previous one was dropped.

Kind regards,
Theodora

[Nikola Perisic]

Welcome to the community @Eva Habeeb Allah !

You may want to check these page here: https://community.atlassian.com/t5/Bitbucket-questions/Not-receiving-Two-step-verification-Email/qaq-p/2598542

I'm adding Atlassian tag here to take a look at your issue.