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My account got converted to free tier even though I had the payment method added

Akhilesh Tyagi
Akhilesh Tyagi
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July 12, 2023

Hello Guys,

I noticed, that my billing account got converted to free tier, even though I had the payment details added to my account. Please help me understand this, and what should be done so that it doesn't happen again ?

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Patrik S
Patrik S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 13, 2023

Hello @Akhilesh Tyagi and welcome to the community!

I noticed you have also opened an internal ticket with our billing team to report this issue, and one of our customer advocates is already working with you on that case.

In order to avoid any confusion that may arise from discussing the same issue in multiple places, I would suggest focusing the discussion on the internal ticket.

Thank you, @Akhilesh Tyagi !

Patrik S

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