Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

My account got converted to free tier even though I had the payment method added

Akhilesh Tyagi
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 12, 2023

Hello Guys,

I noticed, that my billing account got converted to free tier, even though I had the payment details added to my account. Please help me understand this, and what should be done so that it doesn't happen again ?

1 answer

1 accepted

0 votes
Answer accepted
Patrik S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 13, 2023

Hello @Akhilesh Tyagi and welcome to the community!

I noticed you have also opened an internal ticket with our billing team to report this issue, and one of our customer advocates is already working with you on that case.

In order to avoid any confusion that may arise from discussing the same issue in multiple places, I would suggest focusing the discussion on the internal ticket.

Thank you, @Akhilesh Tyagi !

Patrik S

Suggest an answer

Log in or Sign up to answer
Site Admin
AUG Leaders

Atlassian Community Events