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Lost access or missing email for bitbucket account

Osiloke Emoekpere
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August 8, 2023

I have a couple of old accounts i would like to recover but i have lost track of the email address associated with them. I'm not even sure they were linked to an email account because they were created long before bitbucket switched to email logins.

I have one of the old username and passwords in my password manager but i believe i never linked that account to an email address because i have tried all my known email addresses.

How i can i recover the accounts.


2 answers

1 vote
Jens Schumacher - Released_so
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
August 9, 2023

Your best bet is to contact the support team. They will try to verify that the account does in fact belong to you. 

0 votes
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 11, 2023

Hi @Osiloke Emoekpere,

In case some of these accounts had no email at all, then they have been removed from our systems. In 2016, we began migrating Bitbucket Cloud accounts to Atlassian accounts and we migrated any with valid emails. Accounts with no email were deactivated on October 2022 and they were then removed at the beginning of this year:

We have disabled username and password login to the website, login is only possible with the primary email of an account.

We also cannot disclose the email of a certain account even in a support ticket, if the email you are reaching out from is not associated in any way with said account.

If you remember the username of an account and if you have an app password for this account that has at least Account: Read permissions, you can use the following API endpoint to get the email addresses associated with this user:

Please note that the API call requires an app password for authentication and not your account's password, as we have deprecated the use of account passwords for API.

Otherwise, trying to log in to from browser with any of the email addresses you own is the only way to recover these accounts, if they still exist.

Kind regards,

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