Lost Access to Account

[jack]

I had an account which used an e-mail address to login.

I forgot, or lost, the previous password. I attempted to reset the password.

For whatever reason, the password reset e-mails never reached my inbox.

Out of desperation, I tested whether or not logging in with my Google account would let me in.

It let me in, only to an empty workspace, however straight after, ironically, I received an e-mail from Atlassian.

It said:

One of the confirmed email addresses (REDACTED) associated with [REDACTED] was removed because someone else verified ownership of the address on a different account. If you did not make this change, please email support@bitbucket.org.

I have contacted the e-mail address above but I am now panicking and worried that my repositories are lost.

If anyone can help, or at least calm my soul, it would be much appreciated.

Thanks

[Mark C]

Hi @jack

Welcome to the community.

I can confirm that your repositories are still there; however, the primary email address is different from the one you're currently using.

You'll just need to use the correct email address to access your Bitbucket Cloud account.

Could you try another email address to log in to bitbucket.org?


Regards,
Mark C

[jack]

Hi Mark,

Thank you so much for the response!

As far as I can remember, there have only ever been two e-mail addresses for this account. 

The older one, (company name)ltd.co.uk I still have the e-mail address for, but if I attempt to do a reset password on that one it says the account doesn't exist (which is correct - I changed it when we moved to a new domain).

The newer one, (company name).co is the correct e-mail address. This is the account I'm having trouble accessing.

This is also the e-mail address used when I tried to login using Google.

If there is another e-mail address in use on this account I don't recall what it could be?

Thanks

Jack

[Mark C]

Hi @jack ,

For us to investigate the issue further, I went ahead and created a support ticket for you.

You should receive an email notification regarding the same.

Regards,
Mark C

[jack]

Anyone? Nobody? Bueller? Bueller?