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Is it possible to remove bitbucket product from my atlassian account ?

Fabien Rodriguez

Hello,

I was wondering if it was possible to remove bitbucket product from my atlassian account

Indeed, I'm using JIRA Cloud + Bitbucket Server, those two are connected but JIRA Cloud still shows me shortcut to Bitbucket Cloud when I'm trying to create branche from JIRA Cloud or when I access to the "Start Page", ...

Also, on my Atlassian id products page (https://id.atlassian.com/manage-profile/products), I can see the Bitbucket Cloud product whereas I'm not using it

My question is : is there a way to remvove Bitbucket Cloud from my atlassian account so then it does not appear anymore on JIRA Cloud pages ?

Thanks for your help
Have a nice day

Accepted answers

All comments

Caroline R

Hi, @Fabien Rodriguez! Welcome to the community!

Just to give you context, the reason you can see your Bitbucket Cloud account in all different places is just because it exists.

https://start.atlassian.com/ and id.atlassian.com will show any Bitbucket Cloud account associated with the email you are logged in to.

Additionally, I can see you have an integration between this Bitbucket Cloud account and the JIRA Cloud instance, which I suspect may be the reason for the behavior in the "Create branch" from JIRA Cloud.

With that said, if you try to delete the Bitbucket account yourself, it will also delete your JIRA Cloud account, which I assume is not desirable. Therefore, if you want the Bitbucket Cloud account deleted, you can let me know since I can make the deletion without the Jira Cloud account getting affected.

Please don't hesitate to ask for any further information if needed.

Kind regards,
Caroline

unknown

Hello,

before I start a new thread I will consider this one, since I have the exact same configuration (Jira Cloud + Bitbucket Server) and the exact same request. Indeed I want the previously installed Bitbucket Cloud to be removed from our atlassian organisation site.

I would really appreciate if it were somehow possible.

Thanks,

Christian

Caroline R

Hi, @[deleted], welcome to the community!

Before we proceed with your request, could you please confirm if you want us to delete your own Bitbucket Cloud account linked to the email you used to add this comment?

Thank you.

Kind regards,
Caroline

unknown

Hi,

Yes this is exactly want. I am a site admin of my company’s Atlassian product (Jira, Confluence) and I recently managed to set up a Bitbucket Server

Hosted locally by us. The Bitbucket Cloud we once tried should now be completely removed. And I want it to disappear from the "Switch to" menu and also from the create branch menu in Jira issues. Only our self-hosted bitbucket server should be active.

Thank you,

Kind regards,

Christian

Josh Barron

Why can't I remove Bitbucket?

Theodora Boudale

Hi @Josh Barron, @Gregory Morozov, and everyone else coming across this post,

Bitbucket cannot be removed from the "Switch to" menu at the moment, we have a feature request that you can vote for here: https://jira.atlassian.com/browse/ACCESS-1244

If you would like to have your Bitbucket Cloud account deleted, without deleting the Atlassian account as well, or if you have any other queries, please create a new question via https://community.atlassian.com/t5/forums/postpage/board-id/bitbucket-questions

Kind regards,
Theodora

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