I recently thought of trying Jira, which I requested a demo and linked to my bitbucket account. Previous to this, when I tried to log in to atlassian, it let me know "someone" (pressumably github) was using the same password, so it asked me to change it without letting me in. FIRST THOUGHT: How am I supposed to change it if you don´t let me log in to change it? So I requested a reset password link to do so.
As it asked me to set up the two steps verification, I did it, but soon I realized that was a bad idea: I was aware of the need of changing the password in sourcetree, but my surprise came when any attempt to log in was failed. I tried SSH, HTTPS, SSH keys (which I can't upload to bitbucket because it says "we only accept 2048 byte's keys - exactly the length I was setting) and a OAuth token. All of them failed, so now there's no possible way to push my changes through sourcetree. Tried the same after disabling the two steps verification. Same result.
I also tried to push to the server via terminal (I'm on Win7), but of course it also asks me to log in and fails when I input the CORRECT password...
Now I'm with a useless bitbucket account, a useless jira trial and without possibilities to push my changes.
Is there any possible way to fix this so I can continue working please?
Thank you all.
Hi Pablo, welcome to the Community!
There are some things that will need to be clarified to make sure we're on the same page and to ensure we follow the right steps to fix this:
All of the above is caused by the same reason, you are not using the right credentials. You'll need to figure out first the password for your Atlassian account, once you know this you'll be able to log in to Jira and Bitbucket. After this, you can enter the right credentials in Sourcetree and then continue using the terminal too if you wish.
So first thing, try to access bitbucket.org with your credentials and let us know the results, were you able to log in?
Then, try to log in to your Jira account, it should use the same credentials as your Bitbucket account. Once this is solved, we'll be able to help you sort out the rest.
Looking forward to your response!
Ana
Hi Ana, thanks for the welcoming and for the answer.
I'm sorry I wasn't clear enough, I guess it was because of the stress of the moment. I'll try to make it better now.
I managed to log back in with another password reset and now it´s all working properly, but thank you very much.
Pablo
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Hi Pablo, no worries, thanks for all the info :) Sometimes when users contact us they're frustrated because something is not working for them, however without some of the key information there's not much we can do, and it results on us having to ask for this and "losing" more time that is valuable for them.
After reading your message seems like the problem is solved now. If you need anything else, let us know, we're happy to help!
Have a good day,
Ana
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