I've enabled 2FA but I lost my recovery keys as well and Forgot Code not sending email post 24hr

[Gagan Deep Shivashankar]

I've enabled 2FA but I have lost access to my phone and lost my recovery keys as well and the Forgot Code link is not sending email after 24hrs has also passed, can you please help get access to my account?
I'm able to ssh since I've setup ssh keys based login, but I'm not able to access Bitbucket Cloud through browser.

[Theodora Boudale]

Hi and welcome to the community!

Your email address was in our suppression list because when we attempted to send an email in the past, we received a hard bounce response from your mail server with the error message:

554 5.7.1 - Recipient address was suppressed due to customer policy

You can see on the following page possible reasons why your email address ended up in our suppression list based on the error message:

• https://support.sparkpost.com/docs/faq/recipient-address-was-suppressed-due-to-customer-policy

I see that you created a support ticket for this issue as well, and one of my colleagues has already removed your email address from our suppression list.

Please feel free to let me know if you need anything further.

Kind regards,
Theodora