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I stopped receiving bitbucket email notifications

Anton Belushenko August 8, 2023

Hi,

Lately I've stopped receiving any notifications from Bitbucket(not pull requests or any mentions). Could you please check this up? Problems at all users at company email domain.

 

Thank you,

 

6 answers

1 accepted

0 votes
Answer accepted
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 11, 2023

Hi everyone!

Emails from your domain were on our suppression list. This usually occurs when we attempt to send an email at a time there is a problem with the recipient mail server, and that mail server sends a hard bounce response to us indicating permanent failure.

I have removed from the suppression list all emails from your domain. Could you please monitor your inbox from now on and let me know if the issue is resolved?

In case you have changed the primary email address of your Bitbucket account to your personal email address, you will need to switch it back to the company one to see if emails are arriving now.

Just a heads up, I have edited emails from the responses to protect your privacy. There is no need to include your email address in the post if it's the same email as your community account. Atlassian staff can see the email address associated with your community account if you simply post an answer or reply.

Kind regards,
Theodora

Mariia Slobodian August 11, 2023

Hi Theodora,

I see that the issue was resolved, thanks a lot for your help!

Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 11, 2023

That's good to hear Mariia, thank you for the update!

2 votes
Artem Tarasenko August 11, 2023

Hi, have the same problem. Not a single notification after July 18th.
My e-mail <mail_removed_for_privacy>

0 votes
Serhii Terletskiy August 11, 2023

I have the same problem. I am not receiving any incoming emails

at <mail_removed_for_privacy>. I needed to change the email address in my account settings to my personal email, and now I am working with it. Could this issue be fixed?

0 votes
Olexander Matiukhov August 11, 2023

I have same problem with notifications from Bitbucket on <mail_removed_for_privacy>

I tried to change primary email on my personal email and then return back on work email. Changing to personal email is ok, but return to work email impossible becose notifications from Bitbucket not delivered to work email

0 votes
Anton Belushenko August 11, 2023

Hi Theodora. My teammates will add comments below who has this kind of problems with jira cloud and bibucket cloued.

0 votes
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 9, 2023

Hi Anton,

The email address of your community account is the primary email of a Bitbucket Cloud account. This email is not from a company domain though.

Email notifications are sent only to an account's primary email address and not to any aliases. You can see the primary email address here https://id.atlassian.com/manage-profile/email.

Our email logs show that we sent several notification emails to your primary email address yesterday and today, and all of them have been delivered.

In case you have another Bitbucket Cloud account with a different email address, please log in to https://community.atlassian.com/ with that email address and leave a comment here. I can then check the email address and domain of that other account.

Please feel free to let me know if you have any questions.

Kind regards,
Theodora

Mariia Slobodian August 11, 2023

Hi Theodora,

I have similar issue, recently I stopped receiving notifications from Jira on my email <mail_removed_for_privacy>

Could you please check what is the issue?

Thanks a lot!

Gleb Lagutikov August 11, 2023

I stopped receiving emails in my work mailbox (<mail_removed_for_privacy>) and therefore had to change to my personal. But I want to make it work and switch back to work mail. Could you assist with it?

 

And a lot of guys from my organization lost notifications from Jira/Bitbucket for some reason.

 

Thanks!

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