Hello @Rana Hady
Bitbucket Cloud is a Software-as-a-service product. You don't download it to your own device. You use it in the cloud through a web browser.
https://bitbucket.org/product/
I'm not sure what you're trying to refer to when you say "open incident management cloud". Atlassian provides the Jira Service Management Cloud product as one of its incident management tools. Is that what you want?
https://www.atlassian.com/software/jira/service-management
That is also a Software-as-a-service product, and not one you would download to your own device.
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