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I am not getting final verification mail when trying to enable "2 steps verification"

RBracamonte
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July 31, 2023

I am trying to enable 2 steps verification in my account but I am not getting the final verification email

1 answer

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Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 1, 2023

Hi @RBracamonte and welcome to the community!

I can see in our system that the Bitbucket Cloud account with the same email as your community account already has 2FA enabled.

Is this the account you were trying to enable 2FA for and did you eventually receive the email?

Kind regards,
Theodora

RBracamonte
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 3, 2023

Hi Theodora, it seems like the problem was that i was invited to a repo and i had not    accepted the invitation, and somehow that was delaying the 2-step-authentication email to be delivered to me, after I accepted the invitation the 2 factor email came to me

Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 4, 2023

Hi,

The ability to enable 2FA is not related to your access to any repo. As long as you have a Bitbucket Cloud account, you should be able to enable 2FA regardless of your access. I'm glad you eventually received the email, please feel free to reach out if you need anything further!

Kind regards,
Theodora

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