I am consulting for an organization that has a locally hosted bitbucket account. I seem to be currently logged in to some atlassian services via this organization's account. I don't know if that is relevant or not, and I think not.
I have a few personal private repositories. This morning I finally have an opportunity to work on these after a long time because my wife is out of time for a few weeks.
I wanted to look at my bitbucket account so I went to bitbucket.org. I was not logged in (neither in my personal account or company account) so I clicked login.
The login link goes to /account/signin which redirects to https://bitbucket.org/socialauth/signup/?next=/ which is an account creation page.
I have gone to bitbucket's support page because I think this is a pretty bad issue - going to support is by clicking Technical support at the page footer -> ends up in https://support.atlassian.com/bitbucket/ -> click contact support button -> ends up on https://support.atlassian.com/contact/#/ an SPA where I filled out description
When I am finished filling out and submitting question I get sent an email to the email address I have through the company that I am consulting for - not the email associated with the repository that has the issue!
I am also shown a page with a ticket number. If I click that ticket number I end up on https://getsupport.atlassian.com/servicedesk/customer/user/requests?status=open
In this support side it evidently believes I am logged in as the user associated with the company email, and I can see the request listed on a requests page.
BUT EVEN BETTER!!! On top of the requests page it has this informative warning:
To get help, please visit the Atlassian Support Site — OR — Contact Atlassian Support
Did someone create this UX / Flow based on the idea that it is impolite to just tell someone we're changing our company direction and don't want you as a customer anymore? I mean the inability to login has been 5 hours now.
Hi everyone! Our developers have rolled back some of the changes that were causing this issue:
Best regards,
Ana
I am experiencing the same issue.
Any new workaround?
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Hi Bryan! We've been able to reproduce the login issue and our development team has been working into a fix. You should be able to login now following the steps:
If after this you're still experiencing problems, please let us know so we can contrinue helping you!
Regarding the issue when trying to raise a support ticket, I'm now trying to reproduce that one as well. I'll keep you updated with my findings.
Best regards,
Ana
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I'm experiencing the same issue, but following these steps does not solve the problem. That is, after logging in, the social signup page shows up again.
Opening an anonymous browser works for me, but not for a colleague.
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Hi Bryan, I've followed your steps and I could not reproduce the issue. However, I've noticed that when clicking on the ticket number provided in the email, it directs me to https://getsupport.atlassian.com... instead of https://support.atlassian.com... (which is the new one). I've checked and I could see your 2 tickets created correctly, though.
I'll pass this feedback so we can fix the link we send in the notification.
Cheers!
Ana
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Hi @Alexander van Gessel, I've contacted the Bitbucket team, and they've provided me a slightly different workaround to help you login into your account:
If the above fails, please try performing a password reset using this link https://id.atlassian.com/login/resetpassword and repeat the steps again.
Note also that if the incognito window works, but it doesn't work on normal browsing, it could be a caching issue.
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Not OP, but this worked for me. Thanks!
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This still did not solve the issue for me.
It might be worth noting that I use 2 JIRA accounts and 1 bitbucket account (with different email addresses). We already suspected that there conflicts there.
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I have successfully logged in on bitbucket on a different machine, but that kicked me out of JIRA in that browser.
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Same issue here. Not possible to login to bitbucket
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Same problem. All steps above and password reset don't help - still redirected to signup page on bitbucket even after successfull login there via id.atlassian.com
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Same issue for me. I've had 2 emails on bitbucket account connected with 2 different Jira accounts.
Also this morning I was able to login in incognito mode, but now it redirects me to signup page too.
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