How do I open a ticket to get assistance?

Sophonie Tchoua February 23, 2024

I am experiencing and issue with Bitbucket cloud pipeline and I would like to know how to open a ticket to get assistance. I have a standard membership but I don't see where I can go to open a ticket to get assistance. 

I have asked my question 3days ago at the following url: and I haven't gotten a response. 

I also opened a ticket in the past: Issues with pipeline configuration to build and deploy changes to our FTP server ( where I got some assistance, and I am able to replicate the same process? 


1 answer

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Kseniia Trushnikova
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February 25, 2024

Hey @Sophonie Tchoua,

To contact Atlassian support directly, please create a ticket here:

The community is where Atlassian users like you share their experiences and help each other solve issues they face.

It may take some time to receive responses. Unfortunately, some posts here may remain unanswered if there are no users who have already encountered the issue described in the post.

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