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Hello, I have a account of Bitbucket but I'm getting the error " We couldn’t log you in.

Akhouri Anand Kumar
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February 29, 2024

Hello, I have a account of Bitbucket but I'm getting the error "

We couldn’t log you in

You may run into this issue when you use specific browsers or add-ons that hide the referer header for and other Atlassian sites. Check for these and then try logging in again.

" but it's not integrated with project of Jira and Confluence. I think it is the error of I had have an community Bitbucket account in the same email.
Help me.

2 answers

0 votes
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 5, 2024

Hi @Akhouri Anand Kumar and welcome to the community!

Your Bitbucket Cloud account was deactivated, which is the reason for the error you were seeing. I went ahead and made it active so you should be able to access it now.

Can you try logging in again when you have some time, and let me know if it works?

Kind regards,

0 votes
Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 2, 2024

Hi @Akhouri Anand Kumar 

Is this still an issue for you?

Have you tried using a different browser, or incognito mode?


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