Couldn't log you in error message

[minggang_chen]

Hi 

I keep getting this error when I try to get into Bitbucket. I have no problem with getting into other products like Trello.  Could I please get some help on this issue?

Regards

Cecil

[Patrik S · Accepted solution]

Hey @minggang_chen 

welcome to the Community!

Your account was in an inactive state due to the long period of inactivity, which was preventing you from logging in.

I went ahead and set the account to active again, so you should be able to log in as usual.

Could you please try again and let us know how it goes?

Thank you, @minggang_chen !

Patrik S

[minggang_chen]

Hi Patrik 

Appreciated! It works now, thank you.

[Laurie Sciutti]

Hi @minggang_chen and welcome to the Community!  Your account may be inactive so you'll need Atlassian Support assistance.  Maybe @Patrik S or @Theodora Boudale can assist.

[Ste Wright]

Hi @minggang_chen 

Have you tried using a different browser, or incognito mode?

Ste

[minggang_chen]

Hi Stephen 

Thanks for helping me. Yes, I have tried Safari and Chrome on MacOS. I have also tried Edge and Chrome on Windows. Cleaning all the browser cache and the incognito mode didn't help either. I have also tried social login via Gmail and login with username and password. I got the same error message.

Regards

Cecil