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Can't login to my account


I used to use my school email address (say for Bitbucket.  I then graduated and changed the Bitbucket email address to 

I was able to login to my account until one month back and to my horror, I am suddenly kicked out of my own account without any warning. I have 7 years of work on Bitbucket which I can no longer access. I had to create a new account on Bitbucket just to ask this question.

Someone, please help me out.


Here's a screenshot of what I get when I try logging in using the alumni address.


Screen Shot 2022-05-03 at 9.49.27 AM.png

1 answer

0 votes
Patrik S Atlassian Team May 03, 2022

Hello @Archita Agarwal ,

Welcome to Atlassian Community!

In order to further investigate this case we will need to check the e-mail addresses you are using to login. Since this is sensitive information, I went ahead and created an internal ticket for you using the email of your community account, so you don't have to share this information here.
You should have received an email with a link to the support ticket. Just in case you haven't received it, please feel free to let me know and I can post the ticket URL here. The ticket will be visible only to you and Atlassian staff, no one else can view its contents even if they have the URL.
Thank you, @Archita Agarwal .
Kind regards,
Patrik S

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