Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Can't log in to my bitbucket account

Lili I'm New Here May 22, 2022


I have problems when I try to log in to my bitbucket account.


We couldn’t log you in
You may run into this issue when you use specific browsers or add-ons that hide the referer header for and other Atlassian sites. Check for these and then try logging in again.


I saw that my account may be deactivated or marked as spam :

Can you help me please ?



1 answer

1 vote
Patrik S Atlassian Team May 24, 2022

Hello @Lili ,

Welcome to Atlassian Community!

Checking on our internal system for the bitbucket account with the same e-mail as your community account, I noticed it's currently in "Dormant" state due to the long period of inactivity.

I went ahead and marked the bitbucket account as active again, so you should be able to successfully log in. Would you please try again and let us know if it works?

Thank you, @Lili .

Kind regards,

Patrik S

Lili I'm New Here May 24, 2022

Hello @Patrik S !

Thank you so much for your help, it works now !

Kind regards,


Like Patrik S likes this
Patrik S Atlassian Team May 24, 2022

Hello @Lili !

Awesome, happy to hear that it worked :) 

Thank you!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Bitbucket

Git push size limits are coming to Bitbucket Cloud starting April 4th, 2022

Beginning on April 4th, we will be implementing push limits. This means that your push cannot be completed if it is over 3.5 GB. If you do attempt to complete a push that is over 3.5 GB, it will fail...

2,222 views 2 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you