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Can't log in to my bitbucket account

Lili I'm New Here May 22, 2022

Hello,

I have problems when I try to log in to my bitbucket account.

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We couldn’t log you in
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I saw that my account may be deactivated or marked as spam : https://community.atlassian.com/t5/Bitbucket-questions/Stuck-in-quot-We-couldn-t-log-you-in-quot/qaq-p/1660635

Can you help me please ?

Thanks.

Lili

1 answer

1 vote
Patrik S Atlassian Team May 24, 2022

Hello @Lili ,

Welcome to Atlassian Community!

Checking on our internal system for the bitbucket account with the same e-mail as your community account, I noticed it's currently in "Dormant" state due to the long period of inactivity.

I went ahead and marked the bitbucket account as active again, so you should be able to successfully log in. Would you please try again and let us know if it works?

Thank you, @Lili .

Kind regards,

Patrik S

Lili I'm New Here May 24, 2022

Hello @Patrik S !

Thank you so much for your help, it works now !

Kind regards,

Lili

Like Patrik S likes this
Patrik S Atlassian Team May 24, 2022

Hello @Lili !

Awesome, happy to hear that it worked :) 

Thank you!

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