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Bitbucket pipelines docker load command fails with EOF error

Srijan Chapagain June 26, 2024

We have a bitbucket pipeline setup where docker image is temporarily saved as artifacts and retrieved in other parallel steps but recently in one of the branch we started seeing unexpected EOF error when running `docker load` command. Upon adding sha sum check between docker save and docker load, there is difference to sha values and if we create another branch out of this branch, it is working fine. So, is this some bitbucket pipeline issue ? Found similar concern here, not sure if it has been addressed somewhere?


https://community.atlassian.com/t5/Bitbucket-questions/All-pipeline-builds-fail-with-unexpected-EOF-what-can-I-do-to/qaq-p/1053898

1 answer

1 vote
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 28, 2024

Hi Srijan and welcome to the community!

It's hard to say what is happening without looking at the build logs. Since the workspace is on a paid billing plan, I suggest creating a ticket with the support team for further investigation.

You can create a ticket via https://support.atlassian.com/contact/#/, in "What can we help you with?" select "Technical issues and bugs" and then Bitbucket Cloud as product. When you are asked to provide the workspace URL, please make sure you enter the URL of the workspace that is on a paid billing plan to proceed with ticket creation.

Please provide in the ticket the URL of the Pipelines build that fails with this error and also the URL of the successful build from the other branch you created. The ticket will be visible to you and Atlassian staff only, so anything you post there won't be publicly visible.

Kind regards,
Theodora

Srijan Chapagain July 15, 2024

Thanks will do that..

Like Theodora Boudale likes this
Srijan Chapagain July 15, 2024

Created a ticket. Meanwhile, could this be issue with latest updates on runners? I feel like, we started seeing this issue since updating to v2 (runners) and docker v25

Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 15, 2024

Hi Srijan,

Based on the info you have provided, it sounds like the tar archive of the Docker image may have been corrupted.

I'm not sure if it's related to the runner version, we will need to check logs for more info.

Kind regards,
Theodora

Srijan Chapagain July 15, 2024

Hi Theodora,

I have created a ticket yesterday but have not heard anything for follow up. This issue has been preventing us moving forward into taking into use bitbucket pipelines as it is randomly throwing this EOF error while loading docker image.

 

Kind regards

Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 16, 2024

Hi Srijan,

The ticket was created with Priority Level 3 and the initial response time is 1 business day as per our support offerings.

If the impact of this issue requires a different level of urgency, you can escalate the ticket and share the business impact to define the most appropriate priority for this case.

Kind regards,
Theodora

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