Bitbucket pipelines docker load command fails with EOF error

[Srijan Chapagain]

We have a bitbucket pipeline setup where docker image is temporarily saved as artifacts and retrieved in other parallel steps but recently in one of the branch we started seeing unexpected EOF error when running `docker load` command. Upon adding sha sum check between docker save and docker load, there is difference to sha values and if we create another branch out of this branch, it is working fine. So, is this some bitbucket pipeline issue ? Found similar concern here, not sure if it has been addressed somewhere?

https://community.atlassian.com/t5/Bitbucket-questions/All-pipeline-builds-fail-with-unexpected-EOF-what-can-I-do-to/qaq-p/1053898

[Theodora Boudale]

Hi Srijan and welcome to the community!

It's hard to say what is happening without looking at the build logs. Since the workspace is on a paid billing plan, I suggest creating a ticket with the support team for further investigation.

You can create a ticket via https://support.atlassian.com/contact/#/, in "What can we help you with?" select "Technical issues and bugs" and then Bitbucket Cloud as product. When you are asked to provide the workspace URL, please make sure you enter the URL of the workspace that is on a paid billing plan to proceed with ticket creation.

Please provide in the ticket the URL of the Pipelines build that fails with this error and also the URL of the successful build from the other branch you created. The ticket will be visible to you and Atlassian staff only, so anything you post there won't be publicly visible.

Kind regards,
Theodora

[Srijan Chapagain]

Thanks will do that..

[Srijan Chapagain]

Created a ticket. Meanwhile, could this be issue with latest updates on runners? I feel like, we started seeing this issue since updating to v2 (runners) and docker v25

[Theodora Boudale]

Hi Srijan,

Based on the info you have provided, it sounds like the tar archive of the Docker image may have been corrupted.

I'm not sure if it's related to the runner version, we will need to check logs for more info.

Kind regards,
Theodora

[Srijan Chapagain]

Hi Theodora,

I have created a ticket yesterday but have not heard anything for follow up. This issue has been preventing us moving forward into taking into use bitbucket pipelines as it is randomly throwing this EOF error while loading docker image.

Kind regards

[Theodora Boudale]

Hi Srijan,

The ticket was created with Priority Level 3 and the initial response time is 1 business day as per our support offerings.

If the impact of this issue requires a different level of urgency, you can escalate the ticket and share the business impact to define the most appropriate priority for this case.

Kind regards,
Theodora