Bitbucket pipelines System Error: failed to pull and unpack image "docker-public.packages.atlassian.

Question

Our pipelines started failing with a system error. Any ideas?

Here is the full error:

rpc error: code = Unknown desc = failed to pull and unpack image "docker-public.packages.atlassian.com/sox/atlassian/bitbucket-pipelines-auth-proxy:prod-stable": failed to resolve reference "docker-public.packages.atlassian.com/sox/atlassian/bitbucket-pipelines-auth-proxy:prod-stable": pulling from host docker-public.packages.atlassian.com failed with status code [manifests prod-stable]: 504 Gateway Time-out

Ben · Answer

G'day @Caleb Sheirer and @Sean Barry!

I hope you are doing well. Thank you for reporting the issue to us! Our development team is already aware about the issue.

We had an issue impacting our pipeline service. The issue has been resolved by our team and we apologise for any inconvenience this has caused you. Please re-run your entire pipeline (not just the failed step) as it should be successful now and let us know if you have any issues re-running the pipelines.

Do let us know in case of any further questions!

Cheers!

- Ben (Bitbucket Cloud Support)

Caleb Sheirer · Answer

beat me to it by about 30 seconds ;)

i'm experiencing this as well, it looks like Atlassian had an outage back in July that led to this phenotype

https://community.atlassian.com/t5/Bitbucket-questions/pipelines-failing/qaq-p/2409922

maybe theyre already on it!