All my private repositories are missing

[adobongkangkong]

Hi, I haven't signed in for maybe 2 years and found that all my private repositories are missing.

Is there like years without signed-in and repositories gets removed overtime?

[Theodora Boudale]

Hi @adobongkangkong ,

I assume that your question concerns your Bitbucket Cloud account with the same email as your community account?

If this is the case, I can see that this account used to own several Mercurial repositories. Are they the ones you are referring to?

We have deprecated support for Mercurial repositories, we made an announcement about this in 2019:

• https://bitbucket.org/blog/sunsetting-mercurial-support-in-bitbucket
• https://community.atlassian.com/t5/Bitbucket-articles/What-to-do-with-your-Mercurial-repos-when-Bitbucket-sunsets/ba-p/1155380

and since July 8th, 2020 Mercurial repos have no longer been accessible.

If these are the repos you are missing, you can open a support ticket with Bitbucket Cloud support team, and request if it's possible that they provide you with a copy of these repos, if you don't have any local backup. You can open a support ticket via https://support.atlassian.com/contact/#/, in "What can we help you with" select "Technical issues and bugs" and then Bitbucket Cloud as product.

If this doesn't concern Mercurial repos, or if it concerns a Bitbucket account with a different email, or if you have any other questions, please feel free to let me know.

Kind regards,
Theodora