"Page Not Found" Error in Babmoo UPM, Cannot Manage Addons

We patched our Bamboo installation from 5.14.1 to 5.14.5 to address the Apache Struts bug and now we are unable to manage addons. We followed upgrade documentation procedures outlined here:

https://confluence.atlassian.com/bamboo/bamboo-upgrade-guide-720411366.html

Whenever we go to Gear -> Addons and click "Manage Addons", all that's returned is a "Page not found" error. We are getting no additional errors in the logs that indicate any sort of underlying cause.

Following the steps in this guide did not solve the problem: https://confluence.atlassian.com/bamkb/upm-refuses-to-load-and-page-not-found-error-shows-up-when-accessing-it-in-the-ui-681705972.html

Moreover, manually upgrading Atlassian UPM to the latest version on the marketplace has no effect on the problem.

Platform Info

Bamboo Version: 5.14.5

OS: CentOS 7.3.1611 (Core)

Kernel: 3.10.0-514.10.2 x86_64

Java Version: Oracle Java SE JDK 1.8.0-121 x86_64

 

2 answers

1 accepted

0 votes
Accepted answer

The answer to this problem was to check the Atlassian base URL setting under Gear -> System -> General. In our case, the value was changed to something incorrect, though audit logs don't show any users modifying this field.

0 votes

Please contact Bamboo Support for help with this problem.

I opened a case with Bamboo support on this problem. The question is also presented here in the hopes of getting a quicker answer.

If you have some insight or recommendations for this issue beyond opening a support ticket, I'd appreciate your feedback.

 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Wednesday in Hipchat Cloud

Hipchat Cloud and Stride End of Life: Just over 90 days away

Earlier this year we made the difficult decision to discontinue our team messaging tools, Stride and Hipchat. The end of life date for Stride and Hipchat Cloud is quickly approaching - February 15, 2...

46 views 0 2
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you