Problem with Bamboo Remote Agent on MAC OS Sierra

[Rump_ Matthias]

When I try to run an agent on a MAC i get the folling exception

INFO [WrapperSimpleAppMain] [AgentContext] Requesting fingerprint, url: https://my.company.com/builds/agentServer/GetFingerprint.action?hostName=myhost.mycompany.net&version=3&agentUuid=47ccd75d-d0eb-46f5-9c25-13533f70deb5
INFO [WrapperSimpleAppMain] [RemoteAgentHttpClientFactory] Creating a new HTTP client...
INFO [WrapperSimpleAppMain] [AgentContext] Authenticating against Bamboo server at https://my.company.com/builds/agentServer/
INFO [WrapperSimpleAppMain] [AgentContext] Successfully authenticated with Bamboo server
Exiting due to fatal exception.
java.lang.ArrayIndexOutOfBoundsException: 1
at com.atlassian.bamboo.agent.bootstrap.GetFingerprintResponse.<init>(GetFingerprintResponse.java:24)
at com.atlassian.bamboo.agent.bootstrap.AgentContext.initFingerprint(AgentContext.java:119)
at com.atlassian.bamboo.agent.bootstrap.AgentContext.initServerSession(AgentContext.java:101)
at com.atlassian.bamboo.agent.bootstrap.AgentContext.run(AgentContext.java:88)
at com.atlassian.bamboo.agent.bootstrap.AgentBootstrap.run(AgentBootstrap.java:111)
at com.atlassian.bamboo.agent.bootstrap.AgentBootstrap.main(AgentBootstrap.java:50)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.tanukisoftware.wrapper.WrapperSimpleApp.run(WrapperSimpleApp.java:240)
at java.lang.Thread.run(Thread.java:748)
FATAL [WrapperSimpleAppMain] [AgentBootstrap] Exiting due to fatal exception.

With Windows based agent everything works fine.

[rsperafico]

Hi @Rump_ Matthias,

The issue mentioned suggests a networking problem.

Please refer to Troubleshooting Remote Agents documentation.

Also, please make sure:

• the URL given to Bamboo is accurate (e.g https://my.company.com/builds/agentServer/) and this URL can reach Bamboo server
• check the fringerprint by issuing the command https://my.company.com/builds/agentServer/GetFingerprint.action?hostName=myhost.mycompany.net&version=3&agentUuid=47ccd75d-d0eb-46f5-9c25-13533f70deb5 from a web browser in Bamboo's Server box and Bamboo Remote Agent box. You can compare the results checking if output is the same, e.g:

  bootstrapVersion=1
  &fingerprint=-1111111111111111111
  &instanceFingerprint=2222222222222222222
  &agentClassName=com.atlassian.bamboo.v2.build.agent.remote.RemoteAgent
  &userProperty.bamboo.agent.brokerCertificate=MIICwD...Wx3GzA
  &userProperty.bamboo.agent.brokerUrl=failover:(tcp://BAMBOO_BROKER_CLIENT_URL:54663?wireFormat.maxInactivityDuration=300000)?initialReconnectDelay=15000&maxReconnectAttempts=10&userProperty.bamboo.agent.heartbeatInterval=60

Kind regards,

Rafael