Atlassian do not support "starter" licences, I assume because every support call costs money to deal with and you'd burn that $10 (let alone the free ones) very quickly. It makes economic sense to do that, but does leave the low-use systems in a bit of a bind when it comes to support.
The community does what it can, because we're volunteers and don't care what you've paid. I've sent this over to Atlassian as one of the ones that falls into the "community support but we can't because it needs Atlassian" loop.
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