Community question unanswered

[software_compliance]

Can you tell me how I get a question I've asked in the community escalated? No answers on a simple question for months now.

[Nic Brough -Adaptavist-]

You don't.  There is no "escalation", the community gives answers when it can.

[software_compliance]

OK that's fine, but how do I resolve Atlassian documentation broken links which is preventing me rolling out Bamboo properly if everyone just ignores my query?

[Nic Brough -Adaptavist-]

Documentation updates are usually requested via a support issue, if you raise it over at https://support.atlassian.com/contact

[software_compliance]

Hi Nic, I've been through this and it leads back to this community once I type the SEN number in.

[Nic Brough -Adaptavist-]

So you have only a $10 licence?

[software_compliance]

Not sure Nic, I've just installed what I've been given. Could be the customer is just trying it out, but I still want to make it run from a Windows service. Surely the type of purchase shouldn't affect the way you report genuine website faults.

[Nic Brough -Adaptavist-]

Atlassian do not support "starter" licences, I assume because every support call costs money to deal with and you'd burn that $10 (let alone the free ones) very quickly.  It makes economic sense to do that, but does leave the low-use systems in a bit of a bind when it comes to support.

The community does what it can, because we're volunteers and don't care what you've paid.  I've sent this over to Atlassian as one of the ones that falls into the "community support but we can't because it needs Atlassian" loop.

[software_compliance]

Thanks for this Nic. Are you likely to be kept informed by them or are they going to try to contact me directly?