Bamboo bootstrap failed: Unable to run pre-bootstrap upgrade tasks as your support period has ended.

I just tried to update my instance of bamboo to 5.9.7.  After doing an export and a backup I ran the install.  When I tried to bring the website up it gave me an error about finding a java bean.

So I deleted the bamboo directory and installed from scratch, pointing to my home directory.  Now I get the above error.

I have a valid license, but it doesn't allow me to install it anywhere.  Any idea's?

2 answers

0 vote

Hello David,

Thank you for your inquire.

Where you upgrading from version ... to v5.9.7. What is the Java version you are currently running?

Please, refer to Bamboo Supported Platforms documentation for further information.

Please, refer to the following documentation on upgrading Bamboo:

In case you continue on experiencing difficulties, please raise a Support request on and:

  • please, mention this Answer
  • please, attach <bamboo-install-previousVersion>/logs
  • please, attach <bamboo-home-previousVersion>/logs
  • please, attach <bamboo-install-5.9.7>/logs
  • please, attach <bamboo-home-5.9.7>/logs

Kind regards,
Rafael P. Sperafico
Atlassian Support

0 vote

Try pasting the licence directly into appropriate section of bamboo.cfg.xml file in your home directory.

Suggest an answer

Log in or Join to answer
Community showcase
Renan Battaglin
Published May 18, 2017 in Bamboo

FAQ: How to Upgrade Bamboo Server

Bamboo 5.9 will no longer be supported after June 12, 2017. What does this mean? As part of our End of Life policy, Atlassian supports major versions for two years after the first major iteratio...

1,096 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot