how to Automate the following?!

[Sherif Safwat]

•If ticket status isn’t updated for more than 2 days in the status « Under validation », then send a reminder to quality role user.

[Bill Sheboy · Accepted solution]

Hi @Sherif Safwat -- Welcome to the Atlassian Community!

You could either create a saved JQL filter and subscribe people to it, or you could create a scheduled-trigger automation rule (using the same JQL).

To get you started on creating your rule, please refer to these documentation and example sources:

• https://www.atlassian.com/software/jira/guides/automation/overview#what-is-automation
• https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all&page=1&pageSize=20&sortKey=name&sortOrder=ASC
• https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/
• https://support.atlassian.com/jira-software-cloud/docs/use-advanced-search-with-jira-query-language-jql/

Kind regards,
Bill