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how to Automate the following?!

Sherif Safwat April 16, 2023

•If ticket status isn’t updated for more than 2 days in the status « Under validation », then send a reminder to quality role user.

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Bill Sheboy
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April 16, 2023

Hi @Sherif Safwat -- Welcome to the Atlassian Community!

You could either create a saved JQL filter and subscribe people to it, or you could create a scheduled-trigger automation rule (using the same JQL).

To get you started on creating your rule, please refer to these documentation and example sources:

Kind regards,
Bill

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