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Sending an email to a non-jira user

Hi all, I created a custom field to collect non-jira users email address. Will like to have an automation to send them emails regarding their ticket status. 


I been getting this error: 

Advanced branching
The provided smart value was unable to be resolved to an object.
Appreciate any help. Thanks all

Screenshot 2022-02-16 at 16.05.14.pngScreenshot 2022-02-16 at 16.23.55.pngScreenshot 2022-02-16 at 16.23.48.png

1 answer

1 accepted

1 vote
Answer accepted
Pramodh M Community Leader Feb 16, 2022

Hi @Marcus Chuah 

Welcome to the Community!!

The issue field value is dereferenced as {{issue.Field Name}} to get the value

Make sure the email is present in the field for the rule to succeed



Let me know if you have any queries


Hi Pramodh,


Thanks for the reply. I got another error, to address field is empty. Screenshots below. 


Thank you. 

Screenshot 2022-02-16 at 17.56.29.pngScreenshot 2022-02-16 at 17.56.23.pngScreenshot 2022-02-16 at 17.56.14.pngScreenshot 2022-02-16 at 17.58.46.png

Pramodh M Community Leader Feb 16, 2022

Hi @Marcus Chuah 

Have the Condition checked before sending an email to check whether the field is empty

Mykenna Cepek Community Leader Feb 16, 2022

The "Log Action" is really helpful in situations like this.

Before the "Send Email" action, add an "Log Action" which outputs something like the following (for your particular situation) into the Audit Log before the rule tries to send the email:

Email addr = "{{issue.Email Address[Short text]}}"

This will clarify exactly what that Smart Value is, for that issue, for that rule execution. It will show in the Audit Log.

If nothing shows between the double-quotes, then your Smart Value isn't doing what you think it's doing (so read the documentation again, and experiment as needed until you can see the value you want being returned).

In your case, I also question whether "[Short text]" belongs in your Smart Value. Try removing that.

Hi all,


Thanks for the responses. It is working now. Thank you.

Hi Marcus,


How did you get it to working? 


I mean how were you able to capture the non-jira user's email address? What did you put as the smart value?



I create a custom field called Email Address first - single value to take in inputs at ticket level. Afterwords the automation is written this way. 

Thank you.

Screenshot 2022-02-23 at 10.13.14.png

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