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Read key word from Summary change Organisation

Wondering if someone can help me.

I'm looking to try and have an automation that reads the summary of an issue, takes a key word from the summary, and then changes the organisation, to match that key word taken.


1 answer

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Bill Sheboy
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Mar 12, 2023 • edited

Hi @Jake Ralph 

Extracting the keyword from the Summary is likely possible using the automation text functions:

However, updating the Organization may not be possible, as described by this suggestion to add that capability:

Those suggestions do not always get updated as automation improves, and so I suggest using this how-to article to learn if automation currently supports that field as a smart value.  Basically you identify an issue with your field, call the REST API with a browser, and then search for the field.  If you find it, you will learn the syntax to update it using advanced edit with JSON.  If not, the field is not supported.

Kind regards,

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