I want to notice before the status goes to THROTTLED in JIRA automation

[koutarou ishibashi]

The following Automation service limits are causing the status to be "THROTTLED.

Daily processing time
60 min per 12 hrs

BEFORE THE STATUS BECOMES THROTTLED. Is there a way to notice it with JIRA functions, such as sending an email?

[Bill Sheboy · Accepted solution]

Hi @koutarou ishibashi 

You can try adding a global scope rule, with the Service Limit Breached trigger to notify at various thresholds.  We used that at my last position to notify the site admins of problems like run-away rules, etc.

As throttling is often caused by a bad rule design, broken assumption, or mis-use case for automation, you may also need to be proactive and regularly review the global automation performance insights to observe the site behavior.

Kind regards,
Bill

[koutarou ishibashi]

Thank you.
It seems like with that method, we can accomplish what we want to do.

[Susanna Babayan]

Hi Koutarou! do you mean to send an email when the status gets changed to "THROTTLED"?

[koutarou ishibashi]

I want to detect before it becomes 'THROTTLED'

For example, if it becomes 'THROTTLED' at 100%
I'd like to know if there's a feature to send an email at 80%