Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,298,376
Community Members
 
Community Events
165
Community Groups

How to synchronize Insight object attribute with Jira Custom Field

Hi All,

Using Jira Service Management Data Center here. I am struggling to find a way to synchronize Insight object attribute(s) with Jira Custom Fields in connected tickets. Here is the case:

- I have Insight Object Schema with 1 Object type with several attributes (for example Phone).

- For each object I have a ticket in Jira (created automatically when the object is created by Insight automation).

- For several of the attributes in the object (for example Phone) I have matching custom fields in the Jira ticket which are copied over when the ticket is created.

Now I need to be able to update the Jira custom field in the connected ticket when someone changes the value of an attribute in the object. I was thinking Insight automation can help, as it can trigger on object update, but I cannot figure out how this can happen. The Jira Automation (for Data Center) does not seem to have any trigger for Insight object updates, so it does not look like useful option too.

Has anyone made such update working before?

Thanks,

Boyan

0 answers

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Atlassian Automation

Jira Automation: Sum Up Story Points Roundup (Initiatives -> Epics -> Story/Tasks -> Subtasks)

Hi Everyone, In this roundup we combine all the jira automation rules to sum up story points across different issue types. We start from the lowest level, summing up story points from sub-tasks t...

1,848 views 2 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you