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How can I make an issue opened in a specific group to be assigned to a specific person ?

pier B

Hi,

We are starting to use service project to get feedbacks / support question and bug report for our in house application.

We created "groups" and we'd like to use these different groups to auto assign raised issues to specific people, any way to achieve this ?

I tried Automation from our service project but I could not find anything related to groups.

Thanks

Accepted answers

Bill Sheboy

Hi @pier B

I am a bit confused...Your use case seems to be asking two contradictory things for auto assignment: to people in a group AND to specific people.

If you meant auto assign to people in a Jira Group (or other defined list) there are a several options to do that with an automation rule. Please look here for more information on that method: https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Assign-issue