Customer added as watcher with automtion

[Kuba Nowakowski]

Hey! Here is a workflow I need to implement

1. Sales submits a service desk ticket
2. Jira adds a new customer user with an email sales provided in the request form
3. New customer gets an email with the tickets link

Right now I got to the point of creating a new user but how can I connect them to the ticket with automation?

Please advise! 

[Jehan Bhathena · Accepted solution]

Hi @Kuba Nowakowski 

In theory, you can add 2 more actions after the "Add new customer"

Add a Re-fetch issue Data, so that the new customer is reflected in the further steps, and using the Edit Issue, update the Request Participants field to include the newly added customer using the same smart value as before.

Do let me know if this works for you.

[Kuba Nowakowski]

Hey! Thanks, it works!