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What could be the potential KPIs to measure the success of an Atlassian Cloud Migration project ?
As part of completing the rollout plan included in the Atlassian Cloud Adoption Toolkit, one Jira Software and Confluence migration customer (Enterprise edition) recently defined the success of their actual migration in the following way:
Success will be measured against three main criteria:
The importance of minimizing disruption relates to several different areas. Most notably, it will be critical to ensure that there is no data loss as a result of migrating existing projects from Data Center to Cloud. However, success will also be determined by our ability to provide users of both new and in-flight projects with the information and support required to enable their transition to Jira Cloud and Confluence Cloud. This will require effective communications, training, and support prior to, during, and post-Go Live. In essence, were they able to continue business as usual (BAU) as much as possible given the change.
Productivity Gains / Cost Avoidance
The productivity gains outlined in the business case specifically relate to the modern, more intuitive user interface (UI) to speed adoption and limit learning curves, and unlock new functionality only available in the Cloud platform. A recent Forrester study found that organizations that migrated from Jira Data Center to Jira Cloud realized 20% productivity gains (note: we conservatively projected a 10% improvement in productivity for our “power user” community).
Scope, Schedule, and Budget
The final success metric will simply determine if we are able to deliver the entirety of our original scope, on or ahead of schedule, within the original budget that was allocated for the migration. This project scope will include the configuration and setup of the new Jira Cloud and Confluence Cloud sites, migration of select projects and spaces from Data Center, all organizational change management-related activities, and implementation of our new support model.